Finelly Jewelry (Canada)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, if the product is damaged when you received it, please send us good photos of the packaging and jewelry.
To start a return, you can contact us at returns@finelly.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at returns@finelly.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We accept exchanges if your order has arrived damaged, please contact us via email asap.
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FARMASI PRODUCTSÂ
1. Contact our Farmasi Customer Service Department at 1-(833)-432-7627 to confirm your order is eligible for a refund.
2. Secure all of the products you are returning in a box and provide a copy of the invoice with the returned products or service. Such invoice must include the reason for return and products must be shipped back in the exact same manner as it was delivered, meaning the packaging should be the exact same.
3. Ship items to address to the address below.
Farmasi / ATT: Returns
2335 NW 107th Ave Suite 2C01, Doral, FL 33172, USA
  4. All returns must be shipped to the Company pre-paid, as We do not accept shipping collect packages. We recommend shipping returned products by UPS or FedEx with tracking and insurance as the risk of loss or damage in shipping of the returned product shall be borne solely by the Customer or Beauty Influencer. If the returned product is not received at the Company Distribution Center, it is the responsibility of the Customer or Beauty Influencer to trace the shipment and no credit will be applied.
5. If a product is received in a damaged or defective condition, the Company will cover all shipping charges by providing a shipping label.  Proof of the defective product must be submitted via photographs to our Customer Service Department by submitting a ticket via your Farmasi Back Office.
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Finelly Apparels
Our apparel are made by Spreadshirt, read their return policy